Privacy Policy

1. Who we are

Solar Batteries Melbourne is a solar battery storage and Virtual Power Plant specialist based in Melbourne, Victoria. We help homes and businesses across the Melbourne region store the power they generate and reduce their reliance on the grid.

This Privacy Policy outlines how we collect, use, and protect your personal information.

2. What information we collect

When you submit a quote request via our website, we collect the following information:

• Your name
• Phone number
• Email address (optional)
• Suburb and property type (residential or commercial)
• Your interest in specific services (battery storage, VPP, backup power, etc.)
• Whether you currently have solar panels
• Any additional information you provide in the message field

3. How we use your information

We collect your information for the following purposes:

• To prepare a custom quote for your solar battery system
• To contact you about your quote and next steps
• To answer questions about our services
• To improve our website and service offering

We do not use your information for marketing beyond providing quotes and service information unless you explicitly consent.

4. Data storage and security

We store your information securely and take reasonable steps to protect it against unauthorized access. Your information is retained for as long as is necessary to provide our quote and service, and in accordance with relevant legal obligations.

5. Sharing your information

We do not sell, rent, or share your personal information with third parties for their marketing or commercial purposes. We only share your information with trusted partners who assist us in preparing your quote and delivering our services (e.g., system design software, installation partners, and suppliers). All partners are bound by confidentiality agreements.

6. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal obligations)
• Opt out of future contact from us

7. Contact us about your privacy

If you have any questions about your personal information, would like to request access or correction, or wish to lodge a complaint, please contact us at:

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after updates indicates your acceptance of the revised policy.

9. Australian Privacy Principles

This Privacy Policy complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).